FAQ’s / Privacy
If possible, come into Moonphoto and bring in your files on a USB flash drive or memory card. That way, we can go over your images with you and do any cropping, resizing and other adjustments needed. If you need to transfer your files, please view instructions below:
What is the best way to send my files to you?
If you’re not able to bring in your files to us we have 2 electronic methods to transfer your files.
1) EMAIL If you are unable to come into the store, you can email your files to us at: firstname.lastname@example.org (25 MB limit)
2) For bigger files, or folders of files, we use We Transfer. Our web address for WeTransfer is moonphotolab.wetransfer.com.
If you do email us, please include your name and phone number, if you want scans or prints, and what type (automated or giclee) , sizes and quantities for each file submitted, border preferences, and any cropping instructions (whether to crop for a full – size print, or no cropping)
You can also mail your originals in to us, but we ask that you please call in first to discuss your project with you personally. – 206.783.3377.
What type of files do you accept?
JPEG, TIFF, and PSD files preferred;
Also accepted: PNG, and PDF files
The most common problem we run into with files we receive is that they are too small for the print size requested so please send us high res uncompressed files if possible. A file that is 1 megabyte is not going to make a good quality print. For example if you want an 8×10 photo your file size should ideally be around 20 megabytes.
Will You Return My Negatives?
Yes, of course!
Do You Charge for Blank Rolls of Film?
Yes we do. Every roll takes time, energy, and chemistry to process and so we need to charge for the developing regardless of the results.
How Long Do Orders Take?
Everything varies a little but most film processing, basic printing, and scanning orders take 3-5 days. Big batches of scans, retouching, and Giclee orders typically take 5-10 days, if you need and order rushed please let us know we are happy to work within your time constraints as much as we can.
What is the Best Resolution?
Files should be 300 dpi for optimal results however we can generally make prints from files as low as 150 dpi.
What Color Mode/ICC Profile should I Use?
The color profile we use for our basic digital prints is sRGB IEC61966-2.1 . It’s a common profile and can be selected in most versions of Photoshop.
For Giclée printing we use the AdobeRGB 1998 color profile.
Please keep in mind that every computer screen is calibrated differently and your computer screen at home may look different than ours.
What does Giclée Mean?
Giclee is based off a french technical term that means a jet or nozzle and has become an umbrella term to describe archival prints that are typically made using a high quality ink jet printer. These museum quality prints are slated to last 75-100 years.
What information do we collect?
You may choose to visit our site anonymously; however, when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form, we collect pertinent information. You may be asked to enter your name, e-mail address, mailing address, phone number, or credit card information depending on how you are using the site.
What do we use your information for?
We may use the information we collect to:
- Personalize your experience
- Respond better to your individual needs
- Improve our website based on user information and feedback
- Improve customer service
- Process transactions
- Administer a contest, promotion, survey or other site feature
- Send periodic emails
How do we protect your information?
The information we obtain from you will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. We may use your provided email address to send you information and updates pertaining to your order, occasional company news or updates, and related product or service information. However, you have the choice to opt out of receiving future emails by following the detailed unsubscribe instructions located at the bottom of each email. We implement a wide array of security measures to ensure and maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and who are required to keep the information confidential. We do not store any personal financial information on our servers after a transaction.
Do we release any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This excludes trusted third parties who assist us in operating our website, conducting our business as long as those parties agree to keep this information confidential. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. When we believe release is appropriate in order to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves and others, we may also release your information .
Third party links
At our discretion, we may include or offer occasional third party products or services on our website. These third party sites have separate and independent privacy policies; therefore, we do not assume any responsibility or liability for the content and activities of these linked sites. Because we seek to protect the integrity of our site, we do welcome any feedback about these other sites.
Mon - Wed - Fri: Noon – 6pm
Saturday: 11am – 3pm
Sunday & Holidays: Closed
services & pricing
FILE TRANSFERS - What is the best way to send my files to you? If possible, come into Moonphoto and bring in your files on a USB flash drive or memory card. That way, we can go over your images with you and do any cropping, resizing and other adjustments needed. If you need to transfer your files, please view instructions here.